slotjek Privacy Policy
This page describes what we collect when you use slotjek and how we keep that data protected. Our commitment is to handle your information transparently and in line with applicable privacy law. We collect personal data only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support.
When you open an account on slotjek, we ask for your email, name, date of birth, and identity document. We use this information to confirm you meet our eligibility criteria and to comply with anti-money-laundering requirements. We do not share your details with third parties except where required by law or to process your payment through channels like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Our servers and data processors may sit outside your jurisdiction. We apply standard encryption and access controls to reduce the risk of unauthorised use. This policy sets out our full practice; your account settings let you request deletion or correction of your data subject to legal retention windows.
What we collect on slotjek
We collect information in two categories: data you provide directly, and data we generate during your use of the platform.
Account registration. When you open a slotjek account, we collect your email address, full name, date of birth, phone number, and residential address. We ask for a government-issued identity document (passport, national ID, or driver's license) to verify your identity. We store a copy or reference to this document for a period set by our retention schedule.
Payment and withdrawal data. Each time you deposit or withdraw funds, we record the amount, currency, date, time, and payment method. If you use DANA, e-wallet, mobile banking, or local payment, we retain a transaction identifier provided by the payment processor. We do not store your full card number or bank account details; payment processors handle that separately. Our records help us reconcile deposits, investigate withdrawal delays, and comply with auditing requirements.
Activity logs. We log your login times, IP address, device type, browser version, and the games or markets you access. We use this to detect fraud, prevent account takeover, and troubleshoot technical issues. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, our support team may use these logs to help you recover access if you forget your password.
KYC verification is mandatory
We cannot process your first deposit or any withdrawal until you have submitted a valid identity document and passed our verification check.
How we use your data
We use the information we collect for the following purposes:
- Account operations. We verify your identity, maintain your account balance, and record your betting history on tournaments like Liga 1, Piala Indonesia, Piala AFF, and live-dealer tables.
- Payment processing. We share deposit and withdrawal details with our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, and bank partners like e-wallet, mobile banking, local payment, online payment) only to the extent needed to complete your transaction.
- Fraud prevention. We analyse login patterns, device fingerprints, and transaction history to detect suspicious activity and protect your account.
- Legal compliance. We retain records to satisfy anti-money-laundering and tax-reporting obligations.
- Customer support. When you contact our team (during business hours, multilingual support available), we access your account history to assist with deposit queries, withdrawal troubleshooting, or account recovery.
We do not sell your personal data to advertisers, marketers, or data brokers. We do not use your contact details to send unsolicited promotional emails unless you have explicitly opted in to marketing communications.
Your rights and our commitments on slotjek
You have the right to access, correct, or request deletion of your personal data. Submit a request via our support contact; our team will respond within our standard response window (subject to verification of your identity). We may retain data longer than you request if local law requires it or if the data is needed to complete a withdrawal or resolve a dispute.
Cookies and tracking. Our website uses cookies to store your login session and remember your language preference. We do not use cookies to track your behaviour across other websites. Our analytics tool records aggregate usage (how many players accessed Aviator or Sweet Bonanza on a given day) but does not link this to your name or email.
Third-party processors. Our data centres, email providers, payment gateways, and customer support platform may process your data on our behalf. These vendors are bound by confidentiality agreements. Our servers may be located in jurisdictions different from Indonesia; by using slotjek, you acknowledge this.
Contact us. If you have a privacy concern or wish to exercise your rights, reach out to our support team. We are available during business hours and offer multilingual assistance. Members in Jakarta, Surabaya, Bandung, Medan, or Semarang can contact us using the same support channels as all other users — our platform does not differentiate by region.
Our services are available only where applicable law permits. We reserve the right to update this policy if our practices change; we will notify you of material changes by email or by posting the new version on this page.